If your coat, blazer or any other item arrives damaged or faulty, simply contact us straight away via our form or by email.
We will send you a replacement immediately — you won’t need to return the faulty item.
Your satisfaction always comes first.

All orders are processed within 24 to 48 working hours.
Delivery then takes between 6 and 12 working days depending on your location.
As soon as your order is dispatched, you’ll receive an email with your tracking number.

Our blazers, long puffers, trench coats and jackets generally fit true to size.
If you’re between two sizes or unsure, we recommend choosing the larger size for a more comfortable fit.
Detailed size guides are available on each product page.

Absolutely. Every Naytana piece is selected for its quality, fit and finish.
Our long puffer coats and trench coats use durable materials designed for everyday comfort and warmth.
Each item is checked to ensure excellent stitching, structure and long-lasting wear.

Puffer coats: wash on a delicate cycle at 30°C max, dry flat, avoid tumble drying.
Blazers: dry clean recommended to maintain shape and structure.
Trench coats: gentle wash or dry clean depending on the fabric, avoid direct heat.

Proper care will keep your Naytana pieces looking perfect season after season.

If you need to cancel or amend your order, please contact us within 12 hours of placing it.
After this time, your order will already be in preparation and can no longer be changed.